Terms & conditions

Please read these terms carefully before booking our services. By paying a deposit or confirming a booking, you agree to them.

1. Definitions

• “We”, “Us”, “Our” refers to Easy House Movers.
• “You”, “Customer” refers to the person or company booking our services.
• “Services” refers to removals, packing, storage, or any other service provided by us.
• “Goods” refers to the items being moved or stored.

2. Quotations & booking

2.1. Instant online prices: the price shown by our online quote tool is a fixed price for the items, addresses, access details and extras you enter. It does not change if the move takes longer than expected.

2.2. Quotes we send you directly (for example by WhatsApp, email or phone) are valid for 28 days from the date of issue.

2.3. All prices are based on the information you provide. If the volume of goods, access conditions or distance differ from what you described, we may amend the price (see section 6).

2.4. A booking is confirmed once your deposit has been paid and you receive a confirmation email or message from us.

2.5. Our instant prices cover moves within 50 miles of Slough. For moves outside this area we will quote you personally.

3. Payment terms

3.1. A deposit of 30% of the price is paid online when you book, to reserve your date.

3.2. The balance is due on moving day, on completion of the job.

3.3. We accept cash, bank transfer and major debit/credit cards.

3.4. Parking fines incurred because parking was not arranged by the customer will be added to the final bill.

4. Cancellation & postponement

4.1. If you cancel 7 or more days before your move, we will refund your deposit in full.

4.2. If you cancel between 48 hours and 7 days before your move, we will refund 50% of your deposit.

4.3. If you cancel less than 48 hours before your move, your deposit is non-refundable, as we will have turned other work away for your date.

4.4. You can postpone or change your date free of charge, subject to availability, if you tell us at least 7 days before your move.

4.5. Nothing in these terms affects your statutory rights as a consumer.

5. Customer responsibilities

• Ensure all goods are packed securely (unless you have booked our packing service).
• Arrange parking permits for both the collection and delivery addresses.
• Disconnect all appliances (washing machines, cookers) prior to our arrival.
• Empty and defrost fridges/freezers.
• Make sure keys are available at the new property when we arrive.
• Be present or have a representative present during loading and unloading.

6. Additional charges, changes to the move, and waiting time

6.1. Basis of price: all prices are based strictly on the information, inventory and details provided by the customer, whether entered in our online quote tool or given to us directly.

6.2. Right to amend price: if items, services or requirements are added that were not included in the original price, we will adjust the price accordingly. Extra items are charged at the same rates used for your quote. If you remove items before moving day, we will reduce your price in the same way.

6.3. Material changes: these include, but are not limited to, unlisted items, poor access conditions (for example no lift when one was stated, or parking further away than described), or dismantling/reassembly not previously requested.

6.4. Waiting time: the first 30 minutes of waiting time are free. Any additional waiting time beyond the first 30 minutes may be charged at the applicable rate and will be communicated to you.

6.5. Communication of additional charges: we will always aim to discuss any additional charges with you before any extra work is done, so there are no surprises.

6.6. No hidden fees: we believe in clear and transparent pricing. Any adjusted charges reflect an expanded scope of work and are never hidden fees.

6.7. Customer responsibility: it is the customer's responsibility to provide fully accurate details so the price is correct.

6.8. Unforeseen circumstances: should entirely unforeseen circumstances arise on the day that impede the agreed work, additional fees may apply. We will explain these to you first.

6.9. Disputes: any queries or disputes about additional charges should be raised under our dispute resolution process (section 10).

7. Discounts

7.1. Our weekday early-booking discount (10%) applies to moves booked at least 14 days in advance for a Monday to Friday. If you later change to a weekend date, or to a date less than 14 days from when you booked, the discount no longer applies.

8. Liability & insurance

8.1. We provide goods-in-transit insurance of up to £10,000 per vehicle, subject to the terms on our insurance page.

8.2. Our insurance covers damage to your goods while in our care, provided they were packed professionally or by our team.

8.3. We are not liable for:

• damage to the contents of items packed by the customer (owner-packed goods), unless the packaging itself shows damage caused by our handling;
• loss of money, jewellery or data;
• damage caused by goods being moved against our advice.

8.4. Please tell us before your move about any single item worth more than £500, so we can confirm it is covered.

8.5. Any damage must be reported to the team leader immediately upon delivery, and in writing within 7 days of your move.

9. Items we cannot move

We cannot move hazardous materials (gas bottles, fuel, paint thinners, chemicals), illegal items, perishable food or animals.

10. Dispute resolution

10.1. We aim to resolve all disputes amicably.

10.2. These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Last updated: 10 October 2026

Easy House Movers, Centurion House, Staines TW18 4AX · 07440 105671